We understand that questions can arise and we are here to answer or address any concerns you might have.
Reservation Cancellation Policy
Our boarding facility has limited rooms, and especially during high season time we are frequently at 90 – 100% occupancy. When we are at capacity, the lack of space may force us to turn away some clients for boarding. When clients pick up their cats early, cancel reservations, or change reservations without an appropriate amount of notice (at minimum 48 hours), it is frequently too late for us to fill the room space that we reserved for them because the clients that we turned away have already made other arrangements. This causes us to lose a tremendous amount of income because that room is then left vacant. Due to the loss of revenue as a result of no shows, untimely cancellations, schedule changes, and early pick ups, we have implemented the following cancellation policies.
General Cancellation Policy
We require at the latest a 48 hour notice for cancellations or reservation schedule changes. When we are unable to re-book the space that is reserved for your cat, due to lack of notice, we will charge a $25.00 cancellation fee for each room reserved, or if the reservation is over 3 days there will be a charge of 50% of the stay. Clients that fail to provide us with at least a 24-hour notice for early pickups will be charged for the whole day of the scheduled reservation check-out day.
Holiday/Summer Cancellation Policy
If the client fails to follow through with the reservation made for any holiday or holiday weekend stay with at least a 72 HOURS NOTICE, the client will be charged for the ENTIRE STAY RESERVED. THERE ARE NO EXCEPTIONS.
Holiday/Summer Early Pickups or Reservation Changes
Clients who reserve a room for holidays that do not provide us with a 48-hour notice for early pickups will be charged for the entire scheduled stay. Also, clients who have to change their reservation times without providing us with a 48-hour notice will be charged for the entire reserved time for any days that the room remains vacant.
